Smart Cities for All Digital Inclusion Maturity Model
Now in Development!

On World Cities Day 2017, the Smart Cities for All (SC4A) global initiative launched a process to create a new tool, a maturity model, designed specifically to help cities worldwide assess and benchmark their level of digital inclusion and ICT accessibility.

The new SC4A Digital Inclusion Maturity Model will help cities clearly evaluate their progress towards achieving ICT accessibility and digital inclusion across a broad range of functions that are important to all cities, like communications, procurement, training, and standards, etc. It will define key performance indicators and metrics to support advancing accessibility and digital inclusion. It will clearly lay out 5 maturity levels of digital inclusion and accessibility progress across multiple dimensions that are important to all Smart Cities, e.g. technology, data, culture, and strategy.

Our goal is to have the SC4A Digital Inclusion Maturity Model ready for use by cities in early 2018.

If you would like to be involved in the development of the new tool, our process will include:

1. Launching an online survey of global Smart City, disability, and technology communities. This survey will be open to anyone with an interest in digital inclusion in Smart Cities. If you would like to be alerted when we launch the online survey in November, please let us know at

2. Completing a series of expert interviews with the extensive partner ecosystem of our SC4A global initiative. These experts have deep knowledge of cities, how they use technology, and how they make decisions about Smart City programs and solutions. If you or someone you know would like to be considered for one of these interviews, please contact us at

3. Meeting with groups of stakeholders together through a series of smart city roundtable discussions. The first of these will be in London on November 8th and will be hosted by the Business Disability Forum and the Microsoft corporation. The following week, at the Smart City Expo World Congress (SCEWC) in Barcelona, we will convene additional group discussions. If you are interested in our roundtable discussions and will be in London during the week of November 6th or at the SCEWC in Barcelona during the week of November 13th, please contact us at

To stay informed of developments with the SC4A Digital Inclusion Maturity Model, please watch this page and/or contact us at